If you suspect it may be a password issue, please use the ‘Reset Password’ link on the login page, beneath the ‘Go’ button where you can start the Reset Password process. If during this process it asks you to check your details are correct. Then please get in touch with your child’s school to ensure they have your correct details on record.
Unfortunately SchoolMoney support cannot help you gain access to the system and you must go through the school.
An easier alternative method to making payments to your child’s school that does not require you to log in every time is available on the Google Play and Android App store which can be found here: