Scope
Steps to check the outbox for sent invitations, booking confirmations and reminders.
Instructions
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Go to Admin > Outbox.
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The Outbox tab will show delivery reports for sent or sending messages. This will show:
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To: The mobile number and email address the message was sent to.
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Subject: The subject of the email e.g., Parents Evening Reminder, Parents Evening Booking Confirmation.
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Sent Time: The date and time that the message was sent to the parent’s mobile number or email address.
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Create Time: The date and time that the message was generated in the system.
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Status: The delivery status of the message.
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Sent: The message has been sent successfully.
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Enroute: The message is currently sending.
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Pending: The message is waiting to send.
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Failed: The message delivery was not successful. The address may be invalid.
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Note: Hover your cursor over the Failed status to see the error reason.
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From: The sender name that appears for the sent text or email. Read our guide for further information: ParentsEvening: Manage Invitation Templates.
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Use the filters under Sent and Sending Messages to specify which messages should show:
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Message Type: Messages sent via SMS or Email. The default is All.
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Recipient: Messages sent to a specific mobile number or email address.
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During: The period for showing when messages were sent. The default is Today.
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Sender: Messages sent by the sender ID used when it was sent.
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Status: Messages with the status Sent, Pending or Failed.
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Select a message and click View Message to see a copy of the text or email sent to the parent.
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Click Resend to send that exact message to the parent again if it had failed previously.
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Click Refresh to check current delivery statuses without needing to leave the page.
