Scope: How to clear your browser history in order to ensure SchoolMoney loads correctly and runs smoothly.
Instructions: If you are having problems loading SchoolMoney, you can usually resolve this by clearing your browser history and cache.
Please note: These instructions are for the Microsoft Edge browser. If you use Google Chrome, please follow these steps instead.
- Press the Control and H key on your keyboard simultaneously
- From the History box, click on the three dots and choose ‘Open history page’
- Click Delete browsing data
- Set Time range to All Time
- Tick Cached images and files. The other boxes can be left un-ticked
- Click Clear now
- Wait for a few moments for this to complete
- Close any SchoolMoney tabs you have open, and log back in again
You should now find the system runs smoother, but if you experience any further issues please contact support.
