Scope: Messaging Additional Parents through SchoolMoney
If you have added ‘Additional Parents’ to the SchoolMoney system, you can choose whether your messages are sent to the Primary Parent, the Additional Parent, or both.
This works for all message types such as:
- Welcome Messages
- New Payment Requests
- Payment Reminders and Overdue messages
- Shop Collection Reminders
You will first need to ensure that you have added the Additional Parents correctly, and (if you have recently added them, or updated contact details) pressed the F5 key on your keyboard to refresh the system.
When you are ready to send messages to Additional Parents, please follow the same process as usual to initiate the message (Via the Admin Tab, Payments Tab, Overdue Reports, Dashboard, etc.) and tick the correct child’s name(s).
When you see the messaging screen, tick the box to Include Additional Parents.
You will then be able to tick or un-tick each parent, depending on who you need to receive the message.
Once you have done this, you can proceed to send the message as you usually would.
We recommend sending payment messages to both parents so they both have the opportunity to pay for the item(s). This way, they are responsible for deciding between themselves who will make payment.
