Scope: What to do if parents are not receiving messages you send via SchoolMoney
Instructions:
If parents are not receiving messages, it is usually because either the contact details are incorrect, or they are set as an ‘Offline contact’.
Please complete the following steps:
- Click on the Admin Tab
- Click on Students
- Locate the affected student(s) in the list
- Verify the Mobile and Email address details are present and correct
- Check they show as an ‘Online‘ contact
If the contacts are showing as ‘Offline‘, they will not be able to receive messages or make payment.
Switch them online as follows:
- Tick the box(es) next to the students’ names
- Click on the Action / Please Select Menu
- Choose Update Primary Contact Online Status
- Set the box to Online
- Press OK
- Refresh SchoolMoney by pressing the F5 key on your keyboard
- Try sending your message again in the usual way
For Additional Parents
The process is slightly different for Additional Parents
- Click on the Admin Tab
- Select Additional Parents
- Double click the contact from the list
- Ensure the mobile and email details are correct
- Ensure the Offline Contact box has not been ticked
- Press Save
- Refresh SchoolMoney by pressing the F5 key on your keyboard
- Try sending your message again in the usual way
