Scope
Steps on how to include a separated/second priority parent.
Instructions
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Go to Admin > Contacts.
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Find the student with separated parents in the list of contacts.
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Double-click on the student or select them and click Edit to open their Edit Contact window.
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Copy the separated parent’s mobile number in the 2nd Mobile field if available.
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Note the contents of the Year Group and Form field, including spaces and capitalisations, and any Groups they are enrolled in.
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Click Cancel.
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Click Add to open the Add Contact window.
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Type in the Name of the student in the following format: Forename SurnameDAD e.g. John SmithDAD.
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Fill in the Year Group and Form fields as they appeared in the original contact’s window.
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Note: If they are not the same as the original’s Year Group/Form, it will create a separate version in the Select Contacts drop-down menu instead of adding the contact to the existing one.
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If you are using Teachers2Parents Text, enter the separated parent’s mobile number in 1st Mobile.
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If you are using Teachers2Parents Email, enter the separated parent’s email address in 1st Email.
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Note: If you have additional email addresses for this parent, you can enter them in the 2nd Email/3rd Email/4th Email fields.
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Tick the Group(s) that the original contact was enrolled in > Save.
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Refresh the page to return to Home. This new contact will now appear beside the original student when you select the relevant option from the Select Contacts drop-down menu.
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Note: Because this contact has been added manually, you need to manually update them in Teachers2Parents when their contact details change or the student moves into a new Year Group or Form. Read our guide for further information: Teachers2Parents: Add, Edit, and Delete Contacts.
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