Teachers2Parents: Allow Replies from Parents for Text

Scope

Steps to allow parents to be able to reply to text messages sent from your school.

Instructions – Text

1. Go to Admin > Options.

2. In Text, tick Allow parents to reply to sms.

3. In the new field Parents Text Replies are Emailed to, you can type in an email address to receive a copy of the parents’ replies to that mailbox. This is optional.

   • Note: That mailbox will receive emails from Teachers2Parents with the subject Parent of [Contact Name] has replied, a copy of the message, the mobile number it was sent from, and the date/time it was received.

4. Click Save.

5. In the confirmation window, click OK.

6. This will return you to Home and going forward your text messages will be sent with a mobile number as the Sender ID instead of the School Name.

7. You will now have a new icon for Text Replies:

8. Go to Text Replies to see which contacts have replied, the contents of the message, and the date and time it was received. In this section, you can:

   • Tick the checkbox for a reply and click Mark as Un/Read to remove the bold formatting to mark it as read or vice versa.

   • Tick the checkbox for a reply and click Delete to permanently remove it from your account.

   • Tick the checkbox for a reply and click Print Selected to print out a copy of the message or click Print All to print out all the replies currently in your account.