Are you aware of any upcoming changes to your MIS, school server, or office computers? These potentially could affect updating Teachers2Parents and prevent your academic rollover from happening in September. If you are aware of any such forthcoming changes, we strongly recommend you read this section to avoid disruption at the start of the new academic year.
Changing your Management Information System (MIS)?
If you are changing your Management Information System, you will need to update your integration with Teachers2Parents.
If you are moving from SIMS and are still using our Simslink to update your contacts, we would need to move your sync over to Xporter. It can take a few days to complete this connection, and during September this process could take far longer. We recommend letting us know about your MIS change as soon as possible so everything can be scheduled in.
If you are already using Xporter and are due to change your management system over the summer, you can let the Xporter team know by following these steps: Xporter: MIS Migrations (communitybrands.uk) or filling in this form: https://www.communitybrands.uk/contact-support/If you are instead currently using Wonde and are due to change your management system over the summer, you will need to inform Wonde of this change so they can begin migrating your data sync to the new MIS. Then, contact us before importing the new data, to ensure a smooth transition.
Changing or moving your SIMS Server?
If you have a dedicated SIMS server onsite at your school and are aware of any plans to move or update it, this could stop your contacts from updating.
If you’re using Xporter or our Simslink contact support as early as possible so everything can be scheduled in.If you are currently using Wonde to update Tachers2Parents, you will need to inform them of this change.
Updating Windows or getting new computers?
If you use our Simslink to synchronise contacts from SIMS and are having computers in the school office replaced or the Windows operating system updated, this will remove your Simslink and stop your updates.
Again, We recommend this is done before the start of the academic year so you can beat the September rush if you need our assistance.
